FREQUENTLY ASKED QUESTIONS (FAQ’S) Terms and Conditions:
1) How do we pay for orders?
Payment options are available through bank transfer (BPI or BDO), Credit Card and Paypal. Payments (if not paid via Paypal or Credit Card) should be made within 2 business days from the placement of orders.
2) Can we pay for our orders upon pick up of delivery?
Due to the nature of our products (personalized and made to order), we only begin processing orders upon payment.
3) How do we get our orders?
Orders are sent via courier.
All shipping charges are to be shouldered by the buyer.
For orders within Metro Manila as well as provincial deliveries, we ship via LBC.
For international orders, we ship via Fed Ex or DHL.
If you wish to pick up your orders you may do so at:
Unit 3E Tower 4 Forbeswood Heights Condominium,
26th street Rizal Drive, Crescent Park,
Bonifacio Global City, Taguig 1684.
4) How long before we get our orders?
The lead time for processing and production is as follows: (this however, may be extended during peak season, September-December)
Personalized Leather Goods, Clarity Pouches, Ribbons, Homeware and Glassware.
7-14 business days (excluding weekends and holidays from the time of payment)
Personalized Essential Oil Containers:
14-21 (excluding weekends and holidays from the time of payment)
For corporate and bulk orders, we will confirm with you via phone or email.
5) Can I have my orders rushed?
For RUSH ORDERS: a corresponding 30% rush fee will be charged.
6) CAN I MAKE CHANGES TO MY ONLINE ORDER?
Because we pride ourselves in processing your orders quickly and
efficiently, once your order has been confirmed, we can no longer
cancel or modify your order.
7) HOW WILL I KNOW IF MY ORDER IS CONFIRMED?
If you provided a valid email address during the checkout process,
you will receive three emails after your order is placed. The first
confirms the details of your order. The second email is the order
confirmation which acknowledges that the payment and all order
information has been verified. Your third email notifies you that
your order has shipped and contains your order tracking number.
8) Can I see a sample layout of my orders prior to printing/stamping?
Unfortunately, we do not furnish drafts for approval as all products are positioned as shown in our website. However, we take full responsibility to ensure that we print/stamp the correct spelling of the name/s to be inscribed on your orders. Therefore, it is imperative that you provide us with the correct information in your order form as this will be our basis for the production of your orders. Please check your items thoroughly when you receive them. In the event that we commit an error in printing/stamping your orders, we will replace the item free of charge. Please notify us within 3 days. After the stipulated time frame, we will not entertain any requests for replacement.
9) Can I use my own personal logo?
Yes, you most certainly can. Please submit your logo preferably in black and white (monochrome) with a resolution not lower than 300dpi via email or through the “upload your own logo” option in our website.
10) All orders are considered FINAL as soon as the order form is sent. Cancellation of any order shall be subject to the following: If cancellation is made one (1) week prior to the scheduled delivery date, TRPH Enterprises shall be entitled to fifty percent (50%) of the total cost of the order. If cancellation is made forty eight (48) hours prior to the scheduled delivery date, TRPH Enterprises shall be entitled to one hundred percent (100%) of the total cost of the order.