Frequently Asked Questions
Got Questions? Weβve Got Answers
How do we pay for orders?
Payment options are available through bank transfer (BPI or BDO), GCash, Credit Card and Paypal. Payments (if not paid via Paypal or Credit Card) should be made within 1 business day from the placement of orders.
Can we pay for our orders upon pick up of delivery?
Due to the nature of our products (personalized and made to order), we only begin processing orders upon payment.
How do we get our orders?
Orders are sent via courier.
All shipping charges are to be shouldered by the buyer.
For orders within Metro Manila, we ship through a partner courier.
For provincial deliveries, we ship via LBC.
For international orders, we ship via Fed Ex or DHL.
How long before we get our orders?
The lead time for processing and production is as follows: (this however, may be extended during peak season, September-December)
Personalized Leather Goods and Clarity Pouches
Next business day dispatch for non-personalized items.
2-5 business days for personalized items.
Ribbons, Homeware and Glassware.
7-14 business days (excluding weekends and holidays from the time of payment)
Personalized Essential Oil Containers:
14-21 (excluding weekends and holidays from the time of payment.
For corporate and bulk orders, we will confirm with you via phone or email.
Can I have my orders rushed?
For RUSH ORDERS: a corresponding 30% rush fee will be charged.
Can I make changes to my online order?
Once completed and placed, your order is immediately sent to our production facilities so that we may offer you expedient service.
Cancellations or changes to orders cannot be accepted once you have completed and placed your order.
Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.
How will I know if my order is confirmed?
If you provided a valid email address during the checkout process, you will receive three emails after your order is placed.
The first confirms the details of your order.
The second email is the order confirmation which acknowledges that the payment and all order information has been verified.
Your third email notifies you that your order has shipped and contains your order tracking number.
Can I see a sample layout of my orders prior to printing/stamping?
Unfortunately, we do not furnish drafts for approval as all products are positioned as shown in our website. However, we take full responsibility to ensure that we print/stamp the correct spelling of the name/s to be inscribed on your orders. Therefore, it is imperative that you provide us with the correct information in your order form as this will be our basis for the production of your orders. Please check your items thoroughly when you receive them. In the event that we commit an error in printing/stamping your orders, we will replace the item free of charge. Please notify us within 3 days. After the stipulated time frame, we will not entertain any requests for replacement.
Can I use my own personal logo?
Yes, you most certainly can. Please submit your logo preferably in black and white (monochrome) with a resolution not lower than 300dpi via email or through the βupload your own logoβ option in our website.
Your next favourite piece deserves to be seen in person.
Visit the Things Remembered BGC Showroom and experience our premium leather collection up close.
We're open MondayβSunday , 11:00 AMβ6:00 PM, by appointment only, with 1-hour private viewing slots.
π See your favourites in person
β¨ Experience the quality up close
π Find the piece that's perfect for you
Bookings must be made 12 hours prior to the appointment for it to be confirmed. Please wait for an e-mail confirmation from our team.
Let's create something unforgettable
Complimentary personalization, gift-ready packaging, and priority shipping. Begin with a piece worth keeping.