Victoria

Returns Policy

Once completed and placed, your order is immediately sent to our production facilities so that we may offer you expedient service. Cancellations or changes to orders cannot be accepted once you have completed and placed your order. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.

For wrong or defective orders, please contact us so that we can facilitate an exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Rest assured, our staff quality checks all products before shipping.

Shipping

LEADTIME:

GLASSWARE & HOMEWARE: 7 to 14 business days lead time after payment is received.

LEATHER GOODS: 1-2 business days lead time for non-personalized leather goods, 2 to 3 business days lead time for personalized leather goods after payment is received.

PERSONALIZED RIBBONS: 7 to 14 business days lead time after payment is received.

Please click the correct shipping rate upon checkout to avoid further delays. Thank you!

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.